Heron’s returns and exchange policy gives you an option to return or exchange  items purchased on Herons for any reason within the specified  return/exchange period. We only ask that you don’t use the product and  preserve its original condition, tags, and packaging. You are welcome to try on  a product but please take adequate measure to preserve its condition. There  are two ways to return the product to us: 

  1. Pick up: In most locations, we offer a free pick up service. You will see a  pickup option when you submit a return request. 
  2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we  will credit the shipping costs in the form of Herons credits provided the  product meets the return policy and you have shared scan copy of the  courier receipt with us. 

During Pick Up, our delivery agent may do a quality check on the return. For a  successful pick up, we will initiate a doorstep refund for the return amount  into the refund mode selected at the time of initiating the return request. This  doorstep refund may not be applicable for some pin codes in which case  refund will be initiated after the product has been received at our warehouse  and has passed a quality check. If the picked up product does not pass the  quality check, we shall ship it back to you. If you choose to exchange the item  for reason of mismatch of size or receipt of a defective item, you will be  provided with a replacement of the item, free of cost. However all exchanges  are subject to stock availability and subject to your address being serviceable  for an exchange. If you choose to exchange an item, our delivery  representative will deliver the new item to you and simultaneously pick up the  original item from you. Please note that we are only able to offer size  exchanges. If you wish to exchange your item for an alternative product, we  suggest that you return it to obtain refund and purchase the new item  separately. 

The following EXCEPTIONS and RULES apply to this Policy: 

  1. Swarovski, Precious Jewellery, Cosmetics, Ray ban Sunglasses, Socks,  Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that  includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged  or returned.
  2. Some product like fine jewellery, Watches and selected products which  are susceptible to damage can only be returned/ exchanged for a limited  number of days. Certain products like sherwanis can only be exchanged  not returned. Please read the product detail page to see the number of  day’s upto which a product can be returned/exchanged, post-delivery. 
  3. Due to intimate nature, we handle returns for certain Innerwear,  Sleepwear and Lingerie items differently. Only self-ship return is allowed  for such items, hence pickup facility will not be available. Also, these  items cannot be exchanged. 
  4. All items to be returned or exchanged must be unused and in their  original condition will all original tags and packaging intact (for e.g. shoes  must be packed in the original shoe box.) 
  5. Under Exchange Policy, only size exchanges are allowed. Items can be  exchanged for a similar size or different size. Exchanges are allowed only  if your address is serviceable for an exchange by our Logistics team. 
  6. In case you have purchased an item which has free gift/offer associated  with it and you wish to return the main item, then you will have to  return the free product as well. 
  7. Herons will not liable for the products returned by mistake. In  circumstances where an extra or a different product is returned by  mistake, Herons would not be accountable for misplacement or  replacement of the product and is not responsible for its delivery back to  the User.  
  8. If you self-ship your returns, kindly pack the items securely to prevent  any loss or damage during transit. For all self-shipped returns, we  recommend you use a reliable courier service. 
  9. If you self-ship your returns, your shipping cost would be reimbursed  subject to your return having met our Returns and Exchange Policy and  the image of the courier receipt is shared by you and validated by us. For  self ship returns the refund for returned products will only be initiated if  they pass through a quality check conducted at the warehouse. If the  quality check fails the product will be reshipped back to you